Cancellation and refund policy
Every refund is paid back to the method you paid with, within 5 to 7 working days of our approval. Your bank or card issuer may take a few more days to show it. Nothing here limits your rights under the Consumer Protection Act, 2019.
Daily guide subscription
| Situation | What happens |
|---|---|
| You stop during the free two-day trial | Nothing is charged. |
| You stop after paying | The guide stops at once. No further charge, because subscriptions do not renew automatically. The days already used are not refunded. |
| You stop within 24 hours of paying for the first time | Full refund, no questions. |
| You were charged twice, or paid but the guide did not start within 24 hours | Full refund of the duplicate or failed charge, or the guide is started and the period extended, at your choice. |
| We end the service or change terms you do not accept | Full refund of the unused period. |
Archana, poojas and temple services
| Situation | What happens |
|---|---|
| You cancel at least 24 hours before the booked slot | Full refund. |
| You cancel less than 24 hours before the slot | No refund, because the temple has already prepared for the pooja. We will ask the temple whether it can move the slot instead, and if it can, there is no charge. |
| The temple could not perform the pooja in the booked window | A new date, or a full refund, at your choice. We tell you as soon as we know. |
| The pooja was performed but you did not receive proof within 48 hours | We obtain the proof from the temple. If we cannot, full refund. |
| Prasadam was not delivered | See the shipping and delivery policy: resend or refund of the prasadam charge. |
Recurring monthly archana can be stopped at any time before the next month's slot with no charge for that month.
Pandit services
| Situation | What happens |
|---|---|
| You cancel before the pandit has started the work or the consultation | Full refund. |
| You cancel after the work has started | No refund, since the pandit's time has been spent. |
| The work was not delivered within the time stated at booking | Full refund, or delivery with a 25% refund, at your choice. |
| You disagree with the pandit's reading | Readings are opinions within a tradition. A disagreement is not a ground for refund, but we will gladly arrange a second opinion at half price. |
How to cancel or ask for a refund
- Send cancel on WhatsApp with the booking reference, or email advocateproind@gmail.com from an address you have used with us.
- We confirm receipt within 48 hours and tell you the decision within 5 working days.
- An approved refund is sent to the original payment method within 5 to 7 working days. We send the refund reference on WhatsApp.
If you are not satisfied, write to our Grievance Officer, Raj Kumar, at advocateproind@gmail.com.